At lolaandgrace we aim to please. If you're not happy with anything bought from the lolaandgrace online shop you can return it up to 2 weeks after the original date of purchase, gift cards and vouchers are subject to the applicable law. Unfortunately we are not able to accept returns beyond this time frame.
Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, lolaandgrace will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused, and undamaged condition together with the return form and the original lolaandgrace packaging.
For this purpose, please use the peel-off label attached to the return form and take the parcel together with the original, filled-in form to the nearest post office.
(in Germany to the closest Hermes-PaketShop)
After receiving the returned item(s) and return form, we will refund the total amount of your order (shipping and handling fees cannot be refunded). If you received the item(s) as a gift, the sender will be refunded automatically. If you paid by invoice/PayPal, please provide us with your bank details.
If the returned parcel:
- has a combined length + width + height of 90 cm or more
- weighs more than two kilograms
- exceeds 60 cm in length, width, or height
please stamp it (you will be reimbursed for the costs) and send it by standard, uninsured mail back to us.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that no products purchased from the online shop may be returned at local lolaandgrace retailers.
If you have any questions, don’t hesitate to send an email to firstname.lastname@example.org.