At lolaandgrace we aim to please. If you're not happy with anything bought from the lolaandgrace online shop you can return it up to 2 weeks after the original date of purchase, gift cards and vouchers are subject to the applicable law. Unfortunately we are not able to accept returns beyond this time frame.
Using the peel off delivery label included in your order, send the goods you would like to return by standard recorded mail. Be sure to keep your proof of postage so you have back up in case the parcel is delayed for some reason.
If you have lost the address label, please return your item(s) to the following address:
80 Gough Road, Unit 2
Markham ON L3R 6E8
Please refer to the reverse side of the delivery slip to select your return options (ie: refund or exchange). If the delivery slip is not included with your return or an option is not selected, we will automatically refund the amount to the credit card originally used.
Please note that for purchases made with a voucher, the refund on any returns will be reduced by the voucher value if the purchased amount falls below the minimum level initially required.
No online purchases can be returned to lolaandgrace stores, they must be sent back to HQ as described in the returns section.